The following are examples of results that we achieved with a few of our clients. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the commitment was very high, the gains were maintained, and the satisfaction levels grew significantly.
Low service levels, high costs, and poor morale. Action:
Top-to-bottom Total Quality Management Implementation, (Strategic Planning, Management and Leadership Development, and Employee Team Training). Aligned their strategy, people, and processes. Result:
Improved financial performance, improved patient and employee satisfaction, decreased average length of stay, and costs. Recognized in the community and state by receiving numerous quality awards.
High sales personnel turnover and low new business generation.
Action:
Leadership Development process for sales managers. Result:
Unintended sales turnover was reduced by 86% with raw savings of $600,000. Higher-caliber sales representatives were hired, resulting in a reduced learning curve as measured by new business, which improved by 43%.
New product introductions were not being realized fast enough and windows of opportunity were constantly being missed. Action:
Implemented Accelerated Time to Market Program (ATTM). Result:
Overall process was reduced from 316 days to 112 days on average. New business was increased 36%.
Three-year-old service company was under constant price pressure. Action:
Implemented Strategic Planning process, which redefined their business and positioned the company for profitable growth. Instituted Customer Value Measurement process, which defined strengths and identified areas of limitations, so they could be immediately addressed. After three years with double digit-growth, the company used the D.I.AL.O.G. organizational assessment to bring additional alignment to internal systems. Result:
Company recognized by national financial reporting network as "Most successful, non-Internet IPO in 1998 -- having 96% client retention rate, and the lowest employee turnover within its industry."
New management wanted to improve communications and change the culture that was causing poor results. Action:
Implemented a top-to-bottom Quality Management Program. Result:
Tripled profitability within 2 years.
International high technology equipment manufacturer was too dependent upon semi-conductor industry. Action:
Integrated business plans developed by marketing and sales management. Result:
Plan implemented by industry teams resulted in reduced dependence and growth in new segments. | 
